The full IT department experience without the overhead. Complete delivers everything in Premium plus strategic technology leadership, premium SLAs with guaranteed response times, and monthly IT reviews that shape IT around your ambitions.
With a virtual IT director guiding your technology decisions and priority response when you need us, this is IT partnership at its finest.
For businesses ready to lead, not follow.
It combines everything included in Essentials and Premium with advanced cyber security, premium service levels and strategic technology leadership. You get the day-to-day technical expertise of a managed IT team, backed by the strategic perspective of a virtual IT director.
So instead of simply asking:
“Is our IT working?”
you can start asking:
“How can our IT help us achieve more?”
Complete is designed for businesses where technology has become too important to leave to a purely reactive support model.
Complete brings those elements together under one managed IT relationship.
We don’t simply respond to support requests. We help you understand where your technology is today, where your business is going and what needs to happen to get there safely.
Complete includes the full Essentials and Premium foundations:
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When a critical IT issue affects your business, every minute matters.
Complete provides Premium Service Level Agreements with guaranteed response times, giving your business a defined level of service when urgent support is required.
This provides greater certainty around support expectations and gives priority handling to businesses where technology downtime can have a serious operational impact.
Because when your business can't wait, your IT support shouldn't expect you to.
Clear commitments. Priority response. Less uncertainty.
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Cyber attacks don't operate around your opening hours.
Complete introduces advanced SIEM technology to provide deeper visibility across your IT environment.
SIEM — Security Information and Event Management — brings together security-related information and events so suspicious patterns and potential threats can be identified more effectively.
Rather than looking at isolated alerts, SIEM helps create a broader picture of what is happening across your environment. That provides another layer of defence against increasingly sophisticated cyber threats.
Your IT is monitored. Your security events are analysed. Potential threats can be identified earlier.
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Cyber security expectations are increasing.
Customers, suppliers, insurers and procurement teams increasingly want businesses to demonstrate that appropriate security controls are in place.
Complete is designed to help your organisation work towards Cyber Essentials Plus readiness.
We can configure and manage your IT environment with the certification requirements in mind, helping create a stronger security foundation and making the journey towards certification more straightforward.
For businesses bidding for contracts or working with organisations that demand higher security standards, this can provide a valuable commercial advantage.
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This is where Complete moves beyond conventional managed IT support.
Technology decisions can have long-term consequences.
Should you move more systems to the cloud? When should you replace your hardware? Is your current Microsoft 365 setup right for your business? Where are your biggest cyber security risks? What technology should you invest in next? How can you improve productivity? What should your IT budget look like? These aren't simply technical questions. They're business questions.
Complete gives you access to strategic technology leadership through a virtual IT director, helping you make informed decisions based on your business objectives rather than technology trends alone.
You gain senior-level IT thinking without the cost of employing a full-time IT director.
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Your technology should reflect where your business is going. If you're hiring, your IT needs to scale. If you're opening another location, your connectivity and systems need to support it. If you're adopting new cloud applications, security and integration need to be considered.
If you're handling increasingly sensitive information, your security controls need to evolve.
Complete provides regular strategic conversations so these decisions don't happen in isolation.
We look at your IT through the lens of your business.
Where are you going? What is stopping you? What technology could help? What risks need managing? What should happen next?
That's strategic IT management.
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Complete includes regular monthly reviews designed to keep your technology aligned with your business priorities.
These conversations go beyond simply discussing support tickets. We can review:
The objective is simple:
Make your IT work harder for your business.
who’s it for?
Complete is particularly suited to businesses that:
There are plenty of companies that can provide IT support.
There are fewer that can combine:
Complete brings all four together.
Experienced IT professionals are available to help your users and resolve technical problems.
Your environment is protected through multiple layers of security, monitoring and vulnerability management.
Backup and proactive management help reduce the impact of technical failures and data-loss events.
Your virtual IT director helps ensure technology decisions support your wider business objectives.
This is what makes Complete more than another IT support contract.
why Rejuvenate IT?
Building an internal IT department can be expensive.
You need people with different areas of expertise. You need cyber security knowledge. Microsoft 365 expertise. Infrastructure knowledge. Backup and disaster recovery experience. Strategic planning.Complete brings those capabilities together through one managed service.
Instead of employing an entire IT department, you have access to a team of specialists backed by strategic IT leadership.
FAQ’s
Complete is Rejuvenate IT’s highest-level managed IT package. It includes everything in Essentials and Premium, plus advanced SIEM security monitoring, Premium SLAs, Cyber Essentials Plus readiness and strategic technology leadership through a virtual IT director.
Premium focuses on stronger security, Microsoft 365 monitoring, backup, employee security awareness and monthly IT reviews. Complete adds advanced SIEM monitoring, Premium SLAs, Cyber Essentials Plus readiness and strategic IT leadership.
A virtual IT director provides senior-level strategic technology guidance without the cost of employing a full-time IT director. They can help your business plan technology investments, manage risks, prioritise projects and align IT with wider business objectives.
SIEM stands for Security Information and Event Management. It is a security technology that collects and analyses security events from across an IT environment to help identify suspicious activity and potential threats.
Complete is designed to be Cyber Essentials Plus ready and helps businesses configure their IT environment with certification requirements in mind.
Yes. Premium Service Level Agreements with guaranteed response times are included within Complete.
Yes. Complete is particularly valuable for businesses where technology is central to operations and where IT needs to evolve alongside growth.
Complete can provide strategic IT leadership similar to the role of a virtual IT director, but the exact responsibilities depend on your organisation’s requirements. It is designed to give businesses access to senior technology expertise without necessarily employing a full-time IT director.
Yes. The Rejuvenate IT packages are designed as a progression. You can move from Essentials to Premium and then Complete as your business requirements, security needs and strategic technology demands increase.
Yes. Complete builds on the Essentials and Premium packages rather than replacing their features. You receive the underlying IT support, security, backup and monitoring capabilities, together with the additional Complete-level services.
Your business deserves more than reactive IT support. It deserves technology that is secure, resilient, properly managed and aligned with where you’re going.
Complete gives you the people, protection and strategic thinking to make that happen.
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